You may recognize the pattern: a capable team, a growing workload — and roles, processes, and decisions held together by goodwill, memory, and whoever has capacity that week. Nothing is quite broken. But decisions keep landing on the same desk, work falls between roles, and the same issues keep resurfacing.
I know that pattern because I've lived inside it. My career started in the world of rules — corporate compliance — where I learned that structure without humanity doesn't work. Then I stepped into an international human rights organization as the person responsible for its people, and learned the other half: humanity without structure doesn't work either. Almost nothing was written down. Every hire, every conflict, every departure was improvised. The team was extraordinary — and burning out anyway.
So I built it. Hiring, onboarding, performance, policy, and the processes behind them — from the ground up, for teams working across 13 countries. I implemented and drove adoption of the systems that supported them, including BambooHR, and streamlined administrative and recruiting processes along the way. And I watched what changed when expectations lived in writing and decisions had a known path: trust went up, escalations went down, and leaders got their time back for the work only they could do.
That is what I mean by an effective organization. Not more process — roles, decisions, and systems deliberately shaped to fit how the work actually happens. I now work independently with founders and leadership teams of growing organizations to find what's getting in the way and build practical improvements, before a crisis forces the question. I also explore practical uses of AI tools in everyday workflows. Based in Quito, I work with organizations across Ecuador, Latin America, and remotely worldwide.
How I work→